Holiday Inn Express & Suites Chicago West - St Charles by IHG

The check in process was smooth, and the room fit our family perfectly. My son had his own spot on the pull out couch and we had a nice comfortable bed. The shower was very hot and powerful. Breakfast was great with plenty of options even for the picky eater.

When we checked in, Booking.com had failed to register our reservation with them. They were very apologetic and worked everything out and provided a room quickly, even though it wasn't their fault. Facility was very clean and pleasant.

Bed was comfortable and room was very clean. My dad and I stayed for one night. There is an Olive Garden across the driveway way from the hotel, which is convenient.

The only real complaint was there were no coffee cups left in our room, so I had to go to the breakfast area for coffee. The only problem with that is that I had to get dressed and be presentable. Otherwise, this was a great experience.

Very clean. Front desk personnel was very help at Check in